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PrePass FAQ

Welcome to the PrePass FAQ.  Please click on a question to display the answer, or use the expand all and collapse all features below.

 

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How do I install my transponder?
How does PrePass work?
Please view "What Is PrePass?"
What is the cost for PrePass transponders?
PrePass transponders are provided free of charge. Installation is completed within seconds and requires no technical know-how or additional expense. However, there is a monthly reoccurring fee for the PrePass Service.

If the transponder is no longer being used or needed, it must be returned to PrePass. Mail your unused or no longer needed PrePass transponder(s) to the PrePass Customer Service Center at the following address and insure each transponder for $100:
PrePass Transponder Returns
510 Parkland Drive
Sandy, UT 84070
How often will I be billed?
PrePass customers are billed monthly.
What is the monthly invoice schedule?
Can I pay online or setup reoccurring payments?
You can pay by check or credit card by selecting My PrePass from the navigation bar above and logging into your account. You may also pay-by-phone or setup reoccurring payments by calling (800) PrePass (773-7277).
 
Or you can simply mail a check along with your invoice payment coupon to:
PrePass 
23566 Network Place
Chicago, IL 60673-1235
Will my invoice show the times when vehicles bypass, so it may be compared to the driver logs?
The invoice only list dates that vehicles bypass, never times. PrePass does not retain any timestamp information that could be used for enforcement purposes.
How long will it take before my PrePass transponder begins working?
Your transponder should be operational at most weigh stations within 48 hours of your paperwork being processed.
Why does the transponder need to be mounted on the windshield and not somewhere else?
The high-profile placement of the transponder is necessary so that the PrePass overhead readers can scan the data coded in the transponder. The specific location of the transponder (at least two inches but not more than three inches from the top center of the windshield) has been approved by the Federal Motor Carrier Safety Administration (FMCSA).
What should I do if my transponder is not working properly?
You must always pull into the weigh station, if you do not receive a signal from your transponder. Ensure the transponder is properly mounted on the windshield, in a position at least two inches but not more than three inches from the top center of the windshield. Some facilities may have some slight variation in the setup of their overhead antennas, so you may need to adjust the transponder position slightly to ensure proper communication.
 
If you need assistance, please contact the PrePass Service Center at (800) PrePass (773-7277).
How long will the battery last in my transponder?
The battery in each transponder, on average, lasts five years.
What should I do if I do not receive any lights on my transponder?
If you do not receive a light on your PrePass transponder, you are required to pull into the weigh stations. If you think your transponder is not working correctly, please contact PrePass Customer Service at (800) PrePass (773-7277).
Can I use someone else’s transponder?
No, credential information and related truck details must coincide with PrePass records or you may be subject to citations.

Please return all transponders not issued to you to:
PrePass Transponder Returns
510 Parkland Drive
Sandy, UT 84070
Can I turn my transponder off?
Yes. You may delete a truck by selecting My PrePass from the navigation bar above and logging into your account, which will deactivate the transponder. If you need assistance, please contact the Customer Service Center at (800) PrePass (773-7277).
What if my transponder is lost or stolen?
Report your lost or stolen transponder by selecting My PrePass from the navigation bar above and logging into your account. If you need assistance, please contact the PrePass Service Center at (800) PrePass (773-7277), who will issue a new transponder and charge your account $100 for each lost/stolen transponder.
What if I find my transponder after reporting it lost or stolen?
Reactivate your transponder by selecting My PrePass from the navigation bar above and logging into your account. If you need assistance, please contact the PrePass Service Center at (800) PrePass (773-7277).
 
Or you may return the transponder(s) to:

PrePass Transponder Returns
510 Parkland Drive
Sandy, UT 84070

Are there instances when I have to pull into a weigh station?
You must pull-in any time your transponder gives you a red light or if you are hauling one of the special load types listed in the PrePass Driver Information Guide.
Is a driver’s time from one PrePass weigh station to another clocked to see if they are speeding?
PrePass adheres to a strict data confidentiality policy and takes great steps to ensure that PrePass cannot be used to measure or monitor driver speeds when bypassing weigh stations. To ensure that your transponder is read and signaled properly, you are required to follow the posted speed limits. We further encourage adherence to the speed limit to ensure your own safety and that of the motoring public.
Under what circumstances could I receive a violation?
Please see the PrePass Driver Information Guide for each state’s bypass restrictions. If you receive a red light and bypass a weigh station, your last signal can be identified by law enforcement. Always follow your transponder signal.
How do I bypass Florida Agricultural Inspection Facilities?
You are required to complete and submit the original Florida Agricultural and Electronic Bill of Lading Pre-Clearance Program Application (Form DACS-01281, ref date 5/02). These forms are submitted to and approved by the Florida Department of Agriculture and Consumer Services (FDACS). You will be notified of your approval status by mail.
 
Please also see: What is PrePass AG?
What should I do if I begin working for a different carrier?
If you were previously working for a company that provided PrePass transponders and you were not directly billed from PrePass, simply return your transponders to the old company.

If you have your own PrePass account, you will need to submit a new application and copies of your new operating credentials so that your account can be updated. You may log into My PrePass to change your credentials. If you need assistance, please contact the PrePass Service Center at (800) PrePass (773-7277).
What if I sell a truck, need to add more trucks, wish to transfer a transponder, or order additional transponders?
Customers may perform any maintenance related to the vehicles and transponders enrolled in their account by logging onto My PrePass. If you need assistance, please contact PrePass Customer Service at (800) PrePass (773-7277).
Which lane should I be using as I approach a PrePass weigh station?
Always stay in the right lane one mile prior to approaching weigh station facilities for an accurate reading.
How will I know I am approaching a participating weigh station?
States have placed signs on the highway advising when you are approaching an Automated Vehicle Identification (AVI) or PrePass-equipped weigh station.  Please see the PrePass Service Map for a complete list of PrePass sites.
What if I change my license plate?
You may log into My PrePass to update your plate information. If you need assistance, please contact the Customer Service Center at (800) PrePass (773-7277).
 
Note: Please have your registration and transponder available when you call, as we will need information from both items to quickly assist you.
I received a notification that my account would be charged for unassigned HELP Inc. transponders. What is a HELP Inc. transponder?
A HELP Inc. transponder is the same as a PrePass transponder.  It is a device imprinted with the PrePass logo and used by PrePass customers. These transponders are the property of Heavy Vehicle Electronic License Plate (HELP) Inc., the public-private partnership that provides all PrePass services.
Can I be charged for unassigned transponders in my account inventory that are not issued by HELP Inc. / PrePass?
Transponders that are not the property of HELP Inc., such as those issued by Norpass or BESTPASS, will not be charged to you if they remain unassigned in your account inventory.  They may be listed on your invoice because you have assigned them to trucks enrolled in a PrePass service. If you are unsure which type you are using, or if you use a combination of PrePass and other transponder types, please contact our customer service department at 1-800-PrePass (773-7277) for a list of transponders in your account.
How can I avoid being charged for the unassigned HELP Inc. transponders in my account inventory?
If you return or re-assign these transponders to PrePass prior to the corresponding invoice charge date, you will not be charged.  Returns must be received prior to this date to avoid the charge.
Where and how do I return PrePass devices?
Return all PrePass devices to:
PrePass Device Returns
510 Parkland Drive
Sandy, UT 84070
  • Customers are responsible for all devices until received by PrePass.
  • PrePass requires that you use either USPS delivery confirmation service or a third party shipper such as UPS or FedEx.
  • Keep the shipment tracking or confirmation number and the list of devices returned with your permanent business records. You will be required to provide this information in case of a dispute.
  • Devices should be insured for $100 each. If lost in transit your claim to the shipper will cover your expense for the lost device.
What should I do about transponders that I returned but are still listed on my invoice?
You will need to provide proof of delivery to receive credit if a returned transponder is not recorded as received by PrePass.
What happens if I find a transponder after it has been charged to my account as lost or stolen?
If your account is active and in good standing, charged transponders can be re-assigned or returned for credit only.  Transponders cannot, however, be put back into inventory.  The credit amount will be the same amount charged by PrePass.
How can I figure out which truck last used a transponder that is now unassigned in my account inventory?
Refer back through your previous invoices, in date order, until you find when this transponder is marked as “Y” (IN USE). The truck number assigned will be listed in the “Truck ID” column.
How can I identify transponders that have been unassigned for over 30 days so that I can avoid being charged for them?
PrePass highly recommends that you set-up an inventory control process, using copies of your invoices, to track the transponder IDs and their dates of unassignment from each vehicle. Additionally, keep track of the unassigned transponders you request for your inventory.
 
To help avoid fees, transponders that have been unassigned the longest should be re-assigned first. If you incur frequent charges for unassigned transponders, you are carrying excessive inventory.  We highly recommend that you simply request new transponders be shipped to you as needed, rather than trying to maintain a sizeable inventory. Standard shipping time for new transponders is two business days.
 
If you need help in implementing inventory controls, please contact the PrePass Billing department at 1-800-PrePass (773-7277), option 5.
Can I be charged for unassigned PrePass Plus transponders in my account inventory?
At this time, we do not charge for PrePass Plus fusion transponders that remain unassigned in your account for more than 30 days.  Only transponders used just for PrePass weigh station bypassing service are subject to these fees.
 
Any lost, stolen, or damaged PrePass Plus transponders should be reported to our customer service center as soon as possible.  You will be held responsible for all charges and fees accrued by these transponders until they are reported to PrePass.
I returned a working transponder, but was charged for it being damaged. When is a transponder considered damaged?

In addition to any obvious destruction of a transponder, a device may be considered damaged if any of the following apply:

  • The transponder and/or sticker has been written on or defaced in any way.
  • The transponder and/or sticker has been modified or tampered with.
  • The sticker has been removed, scratched out, or replaced without prior written authorization from PrePass.

There is a $100 charge for each damaged transponder.