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Welcome to the PrePass Plus FAQ. Please click on a question to display the answer, or use the expand all and collapse all features below.
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Expand All | Collapse All  How do I install my transponder? How does PrePass Plus work? What is the cost for PrePass Plus transponders? PrePass Plus transponders are provided free of charge. Installation is completed within seconds and requires no technical know-how or additional expense. However, there is a monthly reoccurring service charge and a toll agency tag fee.
If the transponder is no longer being used or needed, it must be returned to PrePass. Mail your unused or no longer needed PrePass transponder(s) to the PrePass Customer Service Center at the following address and insure each transponder for $100:
PrePass Transponder Returns
510 Parkland Drive
Sandy, UT 84070 How often will I be billed? PrePass Plus customers (includes weigh stations and tolls) are billed twice each month. What is the monthly invoice schedule? Can I pay online or setup reoccurring payments? You can make check or credit card payments by selecting My PrePass from the navigation bar above and logging into your account. You may also pay-by-phone or setup reoccurring payments by calling 1-800-PrePass (773-7277).
Or you can simply mail a check along with your invoice payment coupon to:
PrePass
23566 Network Place
Chicago, IL 60673-1235
Will my invoice show the times when vehicles bypass, so it may be compared to the driver logs? The invoice only list dates that vehicles bypass, never times. PrePass does not retain any timestamp information that could be used for enforcement purposes. What are the toll agency codes for each toll road? How long will it take before my PrePass Plus transponder begins working? Your transponder should be operational at most weigh stations and toll plazas within 48 hours of your paperwork being processed. Which lane should I be using? Toll Facilities: Look for the distinctive purple and white E-ZPass logo signs whenever you use a toll facility. The signs will direct you to that particular toll plaza.
Weigh Stations: Always stay in the right lane one mile prior to approaching weigh station facilities for an accurate reading.
What if I get into a lane that is not equipped with E-ZPass? You must pay the toll in cash. Are there any times I should not use my transponder? Toll Booths
Yes, if your transponder has been suspended due to excessive speeding violations, you will be notified via email, mail, or fax. In this circumstance, your transponder must NOT be used at toll facilities until the suspension period has expired.
Use of a suspended transponder will result in a toll evasion notice being issued and associated administrative fees incurred. Suspended transponders must be placed in the original cellophane packing bag when traveling through a toll booth. If they are not placed in the original cellophane packing bag, you will be charged the appropriate toll and the transponder will be confiscated when you attempt to travel through the toll booth.
Weigh Stations
You should use your transponder for all PrePass weigh stations.
How do I stop toll charges from accumulating? Please return your PrePass Plus transponder in the original cellophane bag. If you no longer have the original cellophane bag, contact the Customer Service Center at 1-800-PrePass (773-7277).
Mail the PrePass Plus transponder to the PrePass Customer Service Center at the following address and insure each transponder for $100:
PrePass Transponder Returns
510 Parkland Drive
Sandy, UT 84070 How long does the battery last in the transponder? The battery in each transponder, on average, lasts five years. How do I know my PrePass Plus transponder is working? Toll Facilities: You will not receive any signals on your PrePass Plus transponder for the E-ZPass toll facilities. Follow the indicators on the message board.
Weigh Stations: If you do not receive a light on your PrePass Plus transponder, you are required to pull into the weigh stations. If you think your transponder is not working correctly, please contact the PrePass Customer Service at 1-800-PrePass (773-7277). What should I do if I do not receive any lights on my transponder? Toll Facilities: You will not receive any signals on your PrePass Plus transponder for the E-ZPass toll facilities. Follow the indicators on the message board.
Weigh Stations: If you receive no lights on your PrePass Plus transponder, you are required to pull into the weigh stations. If you think your transponder is not working correctly, please contact the PrePass Customer Service at 1-800-PrePass (773-7277).
What if my transponder is lost or stolen? Report your lost or stolen transponder by selecting My PrePass from the navigation bar above and logging into your account. If you need assistance, please contact the PrePass Service Center at 1-800-PrePass (773-7277), who will issue a new transponder and charge your account $100 for each lost/stolen transponder. What if I change my license plate? You may log into My PrePass to update your plate information. If you need assistance, please contact the Customer Service Center at (800) PrePass (773-7277). Note: Please have your registration and transponder available when you call, as we will need information from both items to quickly assist you. Are there instances when I have to pull into a weigh station? You must pull-in any time your transponder gives you a red light or if you are hauling one of the special load types listed in the PrePass Driver Information Guide. How do I bypass Florida Agricultural Inspection Facilities? You are required to complete and submit the original Florida Agricultural and Electronic Bill of Lading Pre-Clearance Program Application (Form DACS-01281, ref date 5/02). These forms are submitted to and approved by the Florida Department of Agriculture and Consumer Services (FDACS). You will be notified of your approval status by mail.
What steps should I take if I receive a violation notice from an E-ZPass agency? Review the notice and write the following information on the original:
- Your PrePass account number
- Your contact name and telephone number (for follow-up)
Vehicle’s unit number, license plate, and transponder number (0040. . .)
- Date the vehicle was added to your PrePass Plus account (if known)
Fax the data to (866) 226-7157; Attn: PrePass Plus Violations Department. The violation(s) will be researched and appropriate action taken. Under what circumstances could I receive a violation? There are four situations in which you may receive a violation with a PrePass Plus transponder:
- Class Mismatch: The vehicle class of the transponder you are using does not match that of the vehicle you are driving.
- Bypassing Weigh Stations with a Red Light: If you receive a red light and bypass a weigh station, your last signal can be identified by law enforcement and you can be cited for not responding to a no-bypass signal.
- Speeding: Traveling through the toll lane at a speed in excess of the posted limit (5 mph).
- Toll Evasion: Driving through a lane without a valid transponder mounted on your vehicle. This would be a result of a suspension or transponder that had been reported lost or stolen.
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